Ticketmaster has cut roughly 350 jobs across 25 countries as the company pushes ahead with a major restructuring focused on artificial intelligence, internal software development and long-term platform changes, even as revenue and ticket sales continue to rise.
The layoffs represent about 8 percent of Ticketmaster’s global workforce and primarily affect engineering, product and design teams. The company is also reducing its reliance on outside contractors as part of a broader effort to centralize technical operations and simplify ownership across key systems.
The move comes during a financially strong period for the ticketing giant. Ticketmaster reported first-quarter revenue of $765 million for 2026, up 10 percent year over year, while the gross value of fee-bearing tickets climbed 15 percent to $17 billion.
Ticketmaster Global President Saumil Mehta said the restructuring is designed to focus resources on fewer, higher-priority initiatives.
“The purpose of these cuts is stronger prioritization, especially in engineering product and design,” Mehta said.
He added that the company is flattening management layers and restructuring teams to support future technology goals, particularly around AI-driven ticketing experiences.
Mehta, who joined Ticketmaster last year after serving in senior leadership roles at Block-owned Square, has publicly outlined plans to integrate AI more deeply into ticket discovery and purchasing. The strategy includes allowing fans to find and buy tickets through platforms such as ChatGPT and Google Gemini rather than relying only on Ticketmaster’s own website and apps.
Behind the operational changes, however, the company is facing growing legal pressure. Parent company Live Nation reported a $371 million operating loss for the quarter after recording a $450 million legal accrual tied to ongoing antitrust litigation.
The legal challenges intensified after a federal jury ruled in April that Live Nation maintained an illegal monopoly in the concert and ticketing industry. Earlier this year, the company also created a $280 million damages fund connected to a Department of Justice settlement.
Despite the controversy, Ticketmaster remains the dominant force in global ticketing, processing hundreds of millions of tickets annually and operating across more than 30 countries. The company’s next phase now appears to hinge on whether its AI-focused restructuring can improve the ticket-buying experience while navigating increasing regulatory scrutiny.
